Returns and Cancellation Policy

COMPLETE FIREARMS AND SERIALIZED PRODUCTS

All sales of complete firearms and serialized products are final once the product has been transferred to the end user by the receiving Federal Firearms Licensee (“FFL”).

Once the required transfer paperwork has been completed and the firearm or serialized product has been accepted by the purchaser, the product is NOT eligible for return, exchange, cancellation, or refund, except as required by applicable law or covered by the Nexus Firearms Lifetime Quality Guarantee.

Customers are responsible for carefully reviewing their order before completing the transfer. If you ordered the wrong product, received an incorrect product, or otherwise do not wish to accept the item, contact Nexus Firearms Customer Service before completing the transfer through the FFL. info@nexusfirearms.com

NFA FIREARMS AND ATF FORM 4 TRANSFERS

All National Firearms Act (“NFA”) firearms are non-returnable and non-refundable under this policy once both of the following have occurred:

1. 1. The firearm has been received and accepted by the designated FFL/Special Occupational Taxpayer (“FFL/SOT”); and
2. 2. The ATF Form 4 process has been initiated, or the Form 4 has been submitted.

Once the Form 4 process has begun, Nexus Firearms WILL NOT accept a cancellation, return, exchange, or refund, regardless of whether the application is pending, delayed, withdrawn, denied, or approved, except as required by applicable law or agreed to by Nexus Firearms in writing.

ATF may permit an application to be withdrawn. A request to withdraw an ATF application, however, does not by itself create a right to cancel the underlying purchase or receive a refund from Nexus Firearms.

Nexus Firearms does not control and makes no guarantees regarding ATF processing times, approval timelines, system availability, procedural changes, or regulatory delays. ATF processing delays or changes do not, by themselves, constitute grounds for a return, exchange, cancellation, or refund.

CUSTOMER RESPONSIBILITY FOR SELECTING AN FFL

Nexus Firearms is not responsible for selecting an FFL or FFL/SOT on the customer’s behalf.

Before placing an order, the customer is responsible for contacting the selected dealer and confirming that the dealer:

• Is willing and legally able to receive the product;
• Will complete the required transfer;
• Will transfer the specific firearm or serialized product being purchased; and
• Meets all applicable licensing and SOT requirements.

If a product must be returned because the customer selected an FFL that is unwilling or unable to accept or transfer the product, the return will be subject to a 10% restocking fee, except where prohibited by law.

Customers are responsible for understanding all federal, state, and local laws that may apply to their purchase, possession, configuration, or transfer of the product.

If your FFL is not listed in our dropdown, please pick one from the list and then send an email to transfers@nexusfirearms.com and list the following:

• FFL Dealer Name
• Dealer Address
• Dealer Phone Number
• Email Address for Transfers
• Your Name and Order #
• Your Email Address

FIREARM SERVICE AND WARRANTY REQUESTS

If your firearm or Nexus Firearms product requires service, contact our Customer Service Department before attempting repairs, modifications, disassembly, or other corrective work.

Do not return the product to the dealer from which it was transferred unless specifically instructed to do so by Nexus Firearms.

Damage or defects caused by improper installation, misuse, unauthorized modification, or unauthorized repair may not be covered by the Lifetime Quality Guarantee.

This policy does not deny warranty coverage merely because a customer used an independent repair provider or non-Nexus part; coverage decisions will be based on whether the act, part, or service caused the claimed damage or defect.

NON-SERIALIZED PRODUCTS

Nexus Firearms will consider returns of eligible non-serialized products requested within thirty (30) days from the date the product was shipped. Email: rma@nexusfirearms.com to start the process. Each return request will be approved or denied on a case-by-case basis.

To qualify for a return, all the following requirements must be met:

• The product was purchased directly from NexusFirearms.com;
• The customer contacted Nexus Firearms Customer Service and obtained a Return Merchandise Authorization (“RMA”) before shipping the product;
• The product is in completely new, unused, uninstalled, unassembled, and unmodified condition;
• The product shows no scratches, wear, installation marks, tool marks, residue, damage, or other evidence of use or assembly; and
• The product is returned with all included components.

Merely placing a product back into its original packaging does not make it new or returnable. Products that have been installed, test-fitted, assembled, fired, modified, scratched, damaged, or otherwise handled in a manner that prevents them from being resold as new are not eligible for a discretionary return or exchange.

All returned products will be inspected upon receipt. Nexus Firearms reserves the right to refuse a discretionary return that does not meet this policy. An unauthorized or ineligible return will be shipped back to the customer.

Products purchased from another retailer, dealer, distributor, marketplace, or third-party website cannot be returned directly to Nexus Firearms. Those products must be returned to the original place of purchase, although eligible warranty service may still be available under the Nexus Lifetime Quality Guarantee.

RETURN AUTHORIZATION REQUIREMENTS

A Return Merchandise Authorization (RMA) must be issued before any product is returned. Email rma@nexusfirearms.com to start the process.

Products sent to Nexus Firearms without prior authorization may be refused or returned to the sender. Receiving a return shipment does not guarantee that the product will be accepted for a refund or exchange.

Any refund will be issued only after the returned product has been received, inspected, and approved by Nexus Firearms.

ORDER CANCELLATIONS

Orders awaiting fulfillment that have not shipped may be canceled, subject to a 10% cancellation fee, except as stated below or where prohibited by law.

The cancellation fee helps offset payment-processing costs, administrative expenses, and the labor required to locate and stop an order before shipment.

If a voluntary cancellation request is received after any of the following has occurred, the order will be treated as a return and will be subject to a 10% restocking fee:

• A shipping label or tracking number has been created;
• A shipping notification has been issued;
• The order has entered the shipping process;
• The order has been delivered.

The 10% cancellation fee will not apply when Nexus Firearms cannot ship within the represented shipping timeframe and the customer declines a legally required delay option, or when a full refund is otherwise required by law.

Submitting a cancellation request does NOT guarantee that the order can be stopped. A cancellation is not complete until it has been reviewed and confirmed by Nexus Firearms.

ESTIMATED LEAD TIMES AND SHIPPING DELAYS

Any lead time shown on the Nexus Firearms website is a good-faith shipping estimate based on production capacity, inventory, supplier availability, and order volume at the time the order is placed. An estimated lead time is not a guaranteed delivery date; however, it is a representation of the period in which Nexus Firearms reasonably expects to ship the order.

A customer who voluntarily cancels before the originally stated estimated shipping period expires remains subject to the cancellation terms and fees in this policy, unless otherwise required by law.

PROMOTIONAL CODE ERRORS

Nexus Firearms is not responsible when a customer fails to enter a promotional code during checkout or fails to verify that a promotional discount was correctly applied before completing the purchase.

Customers are solely responsible for reviewing their shopping cart, order details, and total price before submitting payment.

As a discretionary courtesy, and not as an obligation, Nexus Firearms may consider applying a missed promotional code after an order has been placed only when the following requirements are met:

1. 1. The order was placed during the promotion’s published eligibility period; and
2. 2. The customer must contact Nexus Firearms within three (3) days of placing the order, or the promotional code must still be active at the time the price adjustment request is submitted. This 3-day window applies to orders placed before the promotional period begins.

At least one of the timing conditions in Item #2 must be satisfied.

Expired promotions and inactive promotional codes will NOT be applied retroactively when the request falls outside of the above requirements.

If you choose to cancel your order because the discount was not applied at checkout, a 10% cancellation fee will be deducted from your refund.

*Meeting these requirements does not guarantee an adjustment. Promotional adjustment requests will be reviewed and decided by Nexus Firearms at its sole discretion, subject to applicable law.

CONTACT US

• Returns: rma@nexusfirearms.com
• Questions: info@nexusfirearms.com

You can also fill out the form on our Contact Us page or by emailing us at: info@nexusfirearms.com

Please include your Full Name, Order Number, Contact Information, and a detailed explanation of your request.